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CA Cloud Service Management

(formerly known as Nimsoft Service Desk)

Harness your team’s most valuable resource: their time.

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks. Code-free configuration helps simplify your IT service management processes, workflow and integration—and save you time.

CA Cloud Service Management is a true SaaS solution. You can start using it in days with minimal training, upgrade automatically and adjust capacity as needed. As a result, you avoid the costs of owning, maintaining and upgrading your current systems.

Your enterprise can thrive with this fast and flexible unified solution because it provides:

  • Intuitive functionality and feel to help drive user adoption and create an exceptionally smooth and speedy user experience
  • A point-and-click configuration to help accelerate implementation and reduce maintenance

CA Cloud Service Management Demo

7 year old configures CA Cloud Service Management workflow…while making a sandwich

Success Stories

Key Benefits

  • Provides a simplified and intuitive user experience
  • Reduces TCO through its rapid, cloud-based implementation
  • Improves IT efficiency via automated workflows and upgrades
  • Enables a seamless integration with CA Unified Infrastructure Management, CA Clarity™ and CA Nolio
  • Improves IT responsiveness through self-service automation functions
  • Incident and problem management
  • Change management
  • Configuration management
  • Service level management
  • Service catalog, request management and self-service

More details >

Cumulative Benefit Summary

More about ROI >

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