(formerly known as Nimsoft Service Desk)
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks. Code-free configuration helps simplify your IT service management processes, workflow and integration—and save you time.
CA Cloud Service Management is a true SaaS solution. You can start using it in days with minimal training, upgrade automatically and adjust capacity as needed. As a result, you avoid the costs of owning, maintaining and upgrading your current systems.
Your enterprise can thrive with this fast and flexible unified solution because it provides:
Increase IT Self-Service Adoption & Satisfaction (17 June 2014)
Setting the IT Service Desk on Fire (18 June 2014)
CA Cloud Service Management – Customer Review Panel (19 June 2014)