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Policies

Policies

Education Training Credits—Terms & Conditions

Customers can use their Training Credits for CA Education direct offerings and select CA Technologies-approved third party offerings. Payment is due in full, upon placing the initial order. Training Credit discounts cannot be combined with any other discounts, offers or promotions.

Customer is responsible for ensuring that all registrations and orders are correctly identified to CA Technologies and that only authorized people within customer’s organization utilize the agreement.

Training Credits are valid for consumption for 1 year from the date of purchase. Any unused funds at expiration are forfeited, and no extension beyond expiration is permitted.

Standard CA Education terms and conditions apply to CA Technologies course cancellations, student withdrawals, and on-site or private delivery cancellations and changes.

Walk-In Policy

Attendance in any CA Education course is by pre-registration only. CA Technologies reserves the right not to admit any person who has not pre-registered for a CA Education course. A confirmation letter will be issued as your proof of registration. CA Technologies disclaims any liability for any costs and expenses incurred by non-admittance.


Short Notice Class Requests

The standard lead-time to set up and deliver an on-site or private class is approximately two weeks. CA Education will be more than happy to entertain more urgent class requests from our clients.

Prerequisites

Students are required to meet the necessary technical prerequisites as stated in the course descriptions. Fulfillment of prerequisites ensures that classes progress at the planned pace and that everyone derives the maximum benefit from them. If you have not attended a prerequisite course, your job experience may qualify you. If you have specific questions, please call your local Education Coordinator at 1-800-237-9273.

If CA Technologies cancels a CA Technologies public class in which you enrolled worldwide:
CA Technologies makes every effort to teach scheduled classes, but occasionally unforeseen circumstances arise such as instructor emergencies, location issues or low enrollment. If CA Technologies postpones your class, we will provide you with as much advance notice as reasonably possible under the circumstance—in most cases, 10 business days. Once you are notified of a class cancellation, you have the right to reschedule or request credit. Please keep this policy in mind as you make travel arrangements, as CA Technologies is not liable for non-refundable travel costs.

North America

Cancelling your public class enrollment:
If you are unable to attend a class for which you are enrolled, please provide CA Technologies with as much advance notice as possible to help us meet our class schedules.
The following explains the class cancellation charge policy for our public events:

  • If you cancel 11 or more business days prior to class start, no charges incurred.
  • If you cancel 10 business days or fewer prior to class start, you will be charged 100% of the class fee.
  • If you register during the cancellation period, the policy is in effect immediately.

Cancelling your private or on-site class enrollment:
If you are unable to hold your scheduled on-site/private class, please provide CA Technologies with as much advance notice as possible to help us meet our class schedules.
The following explains the class cancellation charge policy:

  • If you cancel 16 or more business days prior to class start, no charges incurred.
  • If you cancel 15 business days or fewer prior to class start, you will be charged 100% of the class fee.
  • If you register during the cancellation period, the policy is in effect immediately.